Privacy Policy
PRIVACY POLICY
 
PT Stellar Moda Jaya (UEN 201226339E) (ESYE) is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.
 
ESYE may collect your personal information through our stores, online through our Third Party Website (Zalora) or our social media pages. By providing your personal information to ESYE through our stores, website, Third Party Website or our social media, you are consenting to ESYE collecting your personal information and using it in accordance with this privacy policy.
 
 
COLLECTING PERSONAL INFORMATION
 
This website may need to collect personal information from you, including your name, address, phone and other contact details, occupation, email address, merchandise information, and method of payment. ESYE may also collect transaction information relating to your purchases with ESYE and your preferences.
 
ESYE collects personal information in the normal course of providing services to you. These services include:
  • Providing information in store;
  • Processing online purchases and payments;
  • Registering a VIP account;
  • When you contact ESYE customer service;
  • Processing credit card purchases;
  • Purchases and arranging product holds;
  • Using ESYE social media;
  • Entering ESYE online and in store competitions;
  • Using of social media pages and log-in (which may be hosted by third parties);
  • Recording customer accident details; and
  • Processing cash refunds.
  • Signing up to receive ESYE email marketing communication
 
ESYE may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements. 
 
 
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
 
We collect personal information as detailed above, which we may later use to customize our services, to provide relevant consumer information and to provide marketing and re-marketing communications across ESYE.
 
 
USE OF YOUR PERSONAL INFORMATION
 
In most circumstances personal information will be collected directly from you.  ESYE may use your personal information to keep you up to date with ESYE’s product ranges, specials, promotions and offers that you may be interested in including for direct marketing.  Specifically, you authorize ESYE to contact you regarding your purchase and use of our online store.
 
Any information collected is safely and securely stored and only used for the purposes for which it was collected. 
 
ESYE does not sell or trade any personal information collected.  However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery.  This may include:
 
  • Service providers e.g. IT services, mailing services, remarketing platforms, data analysis;
  • Companies assisting ESYE with marketing and competitions;
  • Regulatory authorities;
  • Professional advisors; and
  • Any other third party required by law.
 
ESYE may also publish some of your personal information on our Website or social media pages where you have entered a competition or promotion run by ESYE.
 
 
EMAIL MARKETING COMMUNICATIONS
 
If you have registered to receive email marketing communications from ESYE, we reserve the right to contact you with regards to ESYE. You can opt-out of receiving email marketing communications at any time. 
 
To unsubscribe, simply sign into your account and untick the ‘Manage Your Subscriptions’ box or click to unsubscribe from the bottom of any of our email marketing communications. 
 
 
LINKING TO THIRD-PARTY WEBSITES
 
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, ESYE is not responsible for the actions of any third-party web sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by us.
 
 
Cookies
 
Our website uses "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
 
Online Ordering security
 
As all online purchases are made through our Third Party Website, Zalora, please refer to their website for more information on their security policies. 
 
 
COMPLAINTS
 
If you have any queries or concerns regarding ESYE’s Privacy Policy or wish to access or correct your personal information, please contact our customer care team at customercare@esye.co.id. Our customer care team will look into all queries and revert within 2-3 working days.
 
If you wish not to receive any communications or marketing from ESYE, please use the unsubscribe button or contact the customer service team above.
 
 
RIGHT OF ACCESS
 
You have the right to review, amend or delete personal information that may be held by ESYE by making a request to our customer service team. We will take all reasonable steps to comply with the request, except where it is required for legal reasons.
 
 

 

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